Do We Have a Refund and Cancellation Policy?
Yes, we have a refund and cancellation policy.
All cancellations must be received in writing by emailing: relax@forestrise.com.au.
CANCELLATION POLICY – LOW SEASON
If guest cancels prior to 7 days of the arrival date – FULL refund given
If guest cancels within 7 days prior to the arrival 1st night value is charged as cancellation fee
CANCELLATION POLICY – HIGH SEASON
If guest cancels prior to 14 days of the arrival date – FULL refund given
If guest cancels within 14 days prior to the arrival HALF total booking value is charged as cancellation fee
CANCELLATION POLICY CHRISTMAS / NEW YEAR PERIOD (20th December – 10th January)
If guest cancels prior to 1 month of the arrival date – FULL refund given
If guest cancels less than 1 month prior to the arrival HALF total booking value is charged.
If guest cancels less than 14 days prior to arrival date; NO refund is given.
Do We Offer a Best Rate Guarantee?
Yes. Loyal members can enjoy 10% off their stay.
The following terms and conditions apply:
- Not valid in conjunction with other promotions, public holidays or the Christmas & New Year period.
- Subject to availability. Please call us for a direct booking.
What Payment Options Do We Accept?
We accept Visa, MasterCard & Direct Debit into our Bank Account. Details available upon request.
When is My Credit Card Charged?
Credit card details are required to guarantee your booking.
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Low Season: Full payment is due 7 days prior to arrival
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High Season: Full payment is due 14 days prior to arrival
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Peak Season (20 December – 10 January): Full payment is due 1 month prior to arrival
The total amount will be automatically charged to the credit card provided, and a receipt will be emailed to you. A 1.7% transaction fee applies to all credit card payments.
Flexible Payment Options
You are welcome to make pre-payments or part-payments at any time via the Guest Portal link provided in your confirmation email.
A “Pay by Link” email will also be sent prior to your due date (7 days before arrival for low season, 14 days for high season), allowing you to pay securely by credit card which incurs a 1.7% fee. Alternatively, payment can be made via direct bank deposit.
If your credit card is declined during the booking process, your reservation will not be confirmed or added to our system.
If you’re unsure whether your booking was successful, please contact our Customer Service team on (08) 9755 7110 and we will be happy to assist you.
Is My Credit Card and Account Information Secure?
Forest Rise Chalets and Lodge is a safe and secure website. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure. For more information, please view our Privacy Policy.