Cancellation & Payment Policy

Do We Have a Refund and Cancellation Policy?

Yes, we have a refund and cancellation policy, which has been updated due to the coronavirus pandemic.

In response to the current situation, our cancellation policy has been amended to a more flexible policy. New and existing reservations can be amended, rescheduled or cancelled as required without penalties. Please feel free to contact our reception to discuss.

Do We Offer a Best Rate Guarantee?

Yes. Loyal members can enjoy 10% off any stay.

The following terms and conditions apply:

  • Not valid in conjunction with other promotions or on public holidays.
  • Subject to availability. Please call us for a direct booking.
  • We also price match comparable Australian-based websites. Call us direct and we will do our utmost to match any rates advertised online.

What Payment Options Do We Accept?

Here at Forest Rise Margaret River Chalets and Lodge, we accept major credit cards (Visa and Mastercard), and electronic funds transfer (EFT).

When is My Credit Card Charged?

When you make a booking using a credit card (in person or over the phone), the total dollar amount is authorised by your credit card company at the time of your purchase. Once this amount is authorised, your credit card will be debited the total amount of the booking.

If your credit card is declined when making a booking, then your booking will not be added to our system. If at any point you are unsure if a booking has gone through, please contact our customer service team on (08) 9755 7110 and we will assist you.

Is My Credit Card and Account Information Secure?

Forest Rise Margaret River Chalets and Lodge is a safe and secure website. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure. For more information, please view our Privacy Policy.