Do We Have a Refund and Cancellation Policy?
Yes, we have a refund and cancellation policy.
All cancellations must be received in writing by emailing: relax@forestrise.com.au.
CANCELLATION POLICY – LOW SEASON
If guest cancels prior to 7 days of the arrival date – FULL refund given
If guest cancels within 7 days prior to the arrival 1st night value is charged as cancellation fee
CANCELLATION POLICY – HIGH SEASON
If guest cancels prior to 14 days of the arrival date – FULL refund given
If guest cancels within 14 days prior to the arrival HALF total booking value is charged as cancellation fee
CANCELLATION POLICY CHRISTMAS / NEW YEAR PERIOD (20th December – 10th January)
If guest cancels prior to 1 month of the arrival date – FULL refund given
If guest cancels less than 1 month prior to the arrival HALF total booking value is charged.
If guest cancels less than 14 days prior to arrival date; NO refund is given.
Do We Offer a Best Rate Guarantee?
Yes. Loyal members can enjoy 10% off their stay.
The following terms and conditions apply:
- Not valid in conjunction with other promotions, public holidays or the Christmas & New Year period.
- Subject to availability. Please call us for a direct booking.
What Payment Options Do We Accept?
We accept Visa, MasterCard & Direct Debit into our Bank Account. Details available upon request.
When is My Credit Card Charged?
Credit Card details are required to guarantee your booking.
Full payment is due 7 days prior to your arrival for low season stays, 14 days prior in high season stays and 1 month prior to arrival date if your stay falls between 20 December to 10 January each year. This will automatically be charged to your card supplied and a receipt emailed to you.
Pre/Part payments can be made at any time by you via the Guest Portal link on your confirmation letter. A “Pay By Link” email will be sent to you so you can process payment when due, 7 days prior (low season) & 14 days prior (high season). A fee of 1.7% transaction applies. Direct deposit into our bank account is available if preferred.
If your credit card is declined when making a booking, then your booking will not be added to our system. If at any point you are unsure if a booking has gone through, please contact our customer service team on (08) 9755 7110 and we will assist you.
Is My Credit Card and Account Information Secure?
Forest Rise Chalets and Lodge is a safe and secure website. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure. For more information, please view our Privacy Policy.