Do We Have a Refund and Cancellation Policy?
Yes, we have a refund and cancellation policy.
All cancellations must be received in writing by emailing: email@example.com.
CANCELLATION POLICY – LOW SEASON
If guest cancels prior to 7 days of the arrival date – FULL refund given
If guest cancels within 7 days prior to the arrival 1st night value is charged as cancellation fee
CANCELLATION POLICY – HIGH SEASON
If guest cancels prior to 14 days of the arrival date – FULL refund given
If guest cancels within 14 days prior to the arrival HALF total booking value is charged as cancellation fee
CANCELLATION POLICY CHRISTMAS / NEW YEAR PERIOD (20th December – 10th January)
If guest cancels prior to 1 month of the arrival date – FULL refund given
If guest cancels less than 1 month prior to the arrival HALF total booking value is charged.
If guest cancels less than 14 days prior to arrival date; NO refund is given.
Do We Offer a Best Rate Guarantee?
Yes. Loyal members can enjoy 10% off their stay.
The following terms and conditions apply:
- Not valid in conjunction with other promotions, public holidays or the Christmas & New Year period.
- Subject to availability. Please call us for a direct booking.
What Payment Options Do We Accept?
We accept Visa, MasterCard & Direct Debit into our Bank Account. Details available upon request.
When is My Credit Card Charged?
Credit Card details are required to guarantee your booking.
Full payment is due 7 days prior to your arrival for low season stays, 14 days prior in high season stays and 1 month prior to arrival date if your stay falls between 20 December to 10 January each year. This will automatically be charged to your card supplied and a receipt emailed to you.
Pre/Part payments can be made at any time by you via the Guest Portal link on your confirmation letter. A “Pay By Link” email will be sent to you so you can process payment when due, 7 days prior (low season) & 14 days prior (high season). A fee of 1.7% transaction applies. Direct deposit into our bank account is available if preferred.
If your credit card is declined when making a booking, then your booking will not be added to our system. If at any point you are unsure if a booking has gone through, please contact our customer service team on (08) 9755 7110 and we will assist you.
Is My Credit Card and Account Information Secure?