Cancellation & Payment Policy
Do We Have a Refund and Cancellation Policy?
Yes, we have a refund and cancellation policy, which has been updated due to the coronavirus pandemic.
All cancellations must be received in writing by emailing: firstname.lastname@example.org OR you can manage your booking yourself by cancelling it via the Guest Portal access link sent to you in your confirmation letter.
CANCELLATION POLICY – LOW SEASON
If guest cancels prior to 7 days of the arrival date – FULL refund given
If guest cancels within 7 days prior to the arrival 1st night value is charged as cancellation fee
CANCELLATION POLICY – HIGH SEASON
If guest cancels prior to 14 days of the arrival date – FULL refund given
If guest cancels within 14 days prior to the arrival HALF total booking value is charged as cancellation fee
CANCELLATION DUE TO COVID-19 RESTRICTIONS
If cancellation occurs due to Covid-19 Restrictions put in place by the Australian Government then guests will be given a CREDIT voucher valid for 3 years.
Do We Offer a Best Rate Guarantee?
Yes. Loyal members can enjoy 10% off any stay.
The following terms and conditions apply:
- Not valid in conjunction with other promotions or on public holidays.
- Subject to availability. Please call us for a direct booking.
- We also price match comparable Australian-based websites. Call us direct and we will do our utmost to match any rates advertised online.
What Payment Options Do We Accept?
Here at Forest Rise Margaret River Chalets and Lodge, we accept Visa and MasterCard.
When is My Credit Card Charged?
Credit Card details are required to guarantee your booking. The card will be Pre Auth an amount of $1 upon booking to ensure valid credit card details are entered.
Full payment is due 7 days prior to your arrival date and this will automatically be charged to your card supplied 7 days prior to your arrival date and a receipt emailed to you.
If your credit card is declined when making a booking, then your booking will not be added to our system. If at any point you are unsure if a booking has gone through, please contact our customer service team on (08) 9755 7110 and we will assist you.
Is My Credit Card and Account Information Secure?